Subscription Order Profile
Module: Customer Profile
Path: Customer Service > Customer Lookup > Customer Detail Page
Topic: Subscription Order Profile
Version(s): 5.1 & up
Editions: All
What Are Subscription Order Profile
The Autoship Order Profiles Tab allows you to edit/view customer autoship profiles, that are used for creating future shipments.
Making The Connection
Where Will I See This Within OLX?
What Reports Can Be Pulled?
- at this time there are no reports related specifically to Subscription Order Profiles
What Imports/Exports Relate to Subscription Order Profile
- at this time there are no imports/exports related specifically to Subscription Order Profiles
Trouble Shooting
the profile is showing as inactive
when a profile says (inactive) this means one of the three profiles associated has been deleted or set to not use
check payment profile to make sure it has not been removed
check address profile to make sure Allow For Billing/Shipping is checked appropriately
you can also create a new subscription profile and associate it to the subscription
Setup
- Actions
- edit icon allows you to open the profile and make any needed adjustments
- Profile Name
- this is the weborder# of the initiating (starting) order
- Payment Method
- Payment profile to be used
- The future payment
icon denotes a payment profile associated to a Subscription Profile
- Bill To Address
- Billing address being used
- this must match what is on file at the holding bank or credit card company
- ShipTo Address
- Shipping address being used
- this determines tax rate and/or any additional state fees.

If you have multiple active subscriptions/continuities for the customer using different shipping addresses, continuities will create on single order if using the setting Create Multiple Subscription Subscriptions on Single Order? It is best practice to keep individual Shipping addresses as separate customer records with regards to active subscriptions/continuities.
Add New
* To save the changes click the Save button

.
* To cancel any of the current changes you have made click the Cancel button

.
This will close the window without saving any changes.
Copyright 2019
Revised 3.07.2025
Related Articles
R20 p14 - Customer Portal Payment Profile Management Changes
Version: 5.1 Release Number: 20 Patch: 14 Title: Customer Portal Payment Profile Management Changes Application Category: Other, CS Functionality (1) Patch Type: Feature Description: Enhanced the Address and Payment profile editing features of the ...
Profile
Module: Customer Portal Path: Profile Topic: Profile OLX Version(s): 5.1 OLX Editions: Commerce, Call Center The Profile tab within Customer Portal will allow your customer to change their password and/or request to have their personal information ...
Order Detail
Module: Customer Portal Paths: Welcome > View Detail Welcome > Order Number Link Orders > View Detail Orders > Order Number Link Topic: Order Detail OLX Version(s): 5.1 OLX Editions: Commerce, Call Center The Order Detail Screen will match ...
Add New Order
Module: Customer Detail Page Topic: New Order Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center To create a new order for the customer who's record you are currently viewing, click the New Button. The enter source info screen ...
Sales Order Entry
Module: Sales Order Entry Path: Sales > Enter A New Sale Topic: Page Overview Version(s): Version 5.1 and up Editions: All What Is Sales Order Entry? Sales Order Entry is where agents can manually enter an order into OrderLogix. Making The Connection ...