R21 p64 - Optional support for cancelling shipped awaiting settlement status items

R21 p64 - Optional support for cancelling shipped awaiting settlement status items

Info
Version: 5.1
Release Number: 21
Patch: 64
Title: Optional support for cancelling shipped awaiting settlement status items
Application Category: Other, Other Processing
Patch Type: Feature



Description:

Optional feature regarding cancelled items. Enabled cancellation of items with the status of 'Shipped Awaiting Settlement. In this scenario, customer service will take care of handling return/charges related potentially already shipped items. Feature is disabled but can be activated by request from OLX Support.



Articles:

  1. Cancel Item
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