R21 p4 - Highlighting of unread messages feature (enhancement to patch 2)
Version: 5.1
Release Number: 21
Patch: 4
Title: Highlighting of unread messages feature (enhancement to patch 2)
Application Category: Other, CS Functionality (1)
Patch Type: Feature
Description:
Added some visual hints to the customer detail screen to inform an agent that there is unread email correspondence from a customer.