R21 p4 - Highlighting of unread messages feature (enhancement to patch 2)
Version: 5.1
Release Number: 21
Patch: 4
Title: Highlighting of unread messages feature (enhancement to patch 2)
Application Category: Other, CS Functionality (1)
Patch Type: Feature
Description:
Added some visual hints to the customer detail screen to inform an agent that there is unread email correspondence from a customer.
Articles:
Related Articles
R21 p30 - Added additional option to see the number of send errors on notification dashboard (enhancement to patch 5)
Version: 5.1 Release Number: 21 Patch: 30 Title: Added additional option to see the number of send errors on notification dashboard (enhancement to patch 5) Application Category: Other, Notifications Patch Type: Feature Description: Add a new toggle ...R21 p2 - Customer contact feature
Version: 5.1 Release Number: 21 Patch: 2 Title: Customer contact feature Application Category: Other, CS Functionality (1) Patch Type: Feature Description: Enhanced customer contact features: Added a new Correspondence tab which can show email ...5.1.203 - Dunning Letter Enhancement
Version: 5.1 Patch: 203 Title: Dunning Letter Enhancement Application Category: Other; Notifications Patch Type: Feature Description: Modifications to workflow of existing Dunning Letter process Add new configurable bit to each configuration of ...5.1.132 - Pending Review Enhancement
Version: 5.1 Patch: 132 Title: Pending Review Enhancement Application Category: Other; CS Functionality (1) Patch Type: Feature Description: Added the following changes: 1. A couple cosmetic fixes to the CS Activity grid on Customer Detail screen. 2. ...5.1.316 - Customer Portal Messages Integration CS Screen
Version: 5.1 Patch: 316 Title: Customer Portal Messages Integration CS Screen Application Category: Other Patch Type: Feature Description: This patch adds the following features. Visibility of messages sent from the Customer Portal on the CS Screen ...