R21 p11 - CS Event logging when an agent clears a continuity hold
Version: 5.1
Release Number: 21
Patch: 11
Title: CS Event logging when an agent clears a continuity hold
Application Category: Other, Continuity
Patch Type: Feature
Description:
Enhancement: Add CS event to customer record when agent manually unblocks a continuity/autoship subscription that is being held due to the prior order not shipping. Event message will read as follows:
Agent {Agent Employee ID} allowed Continuity to resume, which had been on hold because prior order did not ship
Fixed: Nextshipdate comparison should be based on date part only
Articles:
Related Articles
406 - Improved CS Event Logging of Order and Item IDs
Version: 5.1 Patch: 406 Title: Improved CS Event Logging of Order and Item IDs Application Category: Other, CS Functionality Patch Type: Feature Description: Added improved logging of Order & Item details to CS events that are performed by agents. ...CS Event Lookup
Module: Customer Service Path: Customer Service > Customer Service > CS Event Lookup Topic: CS Event Lookup Version(s): Version 5.1 and up Editions: All Editions What Is CS Event Lookup Use CS Event Lookup to find a customer based on CS Event ...Add New CS Event
Module: Customer Detail Screen Topic: Add CS Event Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center Add a new C.S. Event Click the Add link at the bottom of the page. Choose the date and enter a time. If left blank, the ...R20.6 p13 Add CS Event To Customers Affected By A Sequence Pricing Change
Version: 5.1 Release Number: 20.6 Patch: 13 Title: Add CS Event To Customers Affected By A Sequence Pricing Change Application Category: Other, Continuity Patch Type: Feature Description: Add CS event to customers affected by a Sequence pricing ...R20.5 p13 - Option to Hide Inactive Autoships, and Additional CS Event Details About Autoship Edits
Version: 5.1 Release Number: 20.5 Patch: 13 Title: Option to Hide Inactive Autoships, and Additional CS Event Details About Autoship Edits Application Category: Other, Continuity Patch Type: Feature Description: 1. Add checkbox above subscriptions ...