R21 p11 - CS Event logging when an agent clears a continuity hold
Version: 5.1
Release Number: 21
Patch: 11
Title: CS Event logging when an agent clears a continuity hold
Application Category: Other, Continuity
Patch Type: Feature
Description:
Enhancement: Add CS event to customer record when agent manually unblocks a continuity/autoship subscription that is being held due to the prior order not shipping. Event message will read as follows:
Agent {Agent Employee ID} allowed Continuity to resume, which had been on hold because prior order did not ship
Fixed: Nextshipdate comparison should be based on date part only