R20.5 p11 - Continuity Stuck Warning and Resume Option

R20.5 p11 - Continuity Stuck Warning and Resume Option

Version: 5.1
Release Number: 20.5
Patch: 11
Title: Continuity Stuck Warning and Resume Option
Application Category: Other, Continuity
Patch Type: Feature


Description:

Added a small feature to allow an autoship/continuity to be un-stuck if it is on hold because a prior order has not shipped. A warning icon will be shown on the continuity line, which an agent can click to remove the hold and allow it to generate orders again.


Further Information

When to use

If the order cannot be moved through the system through regular processing.
When an autoship/continuity order has created, and the order has to be cancelled (or shipment cancelled) but the autoship/continuity itself is going to remain active.
  1. once the order is cancelled AND the next ship date is in the past (or current date) AND autoship/continuity is not stopped or on hold
  2. the alert icon will display
  3. click on the alert icon
    1. a popup will display: Subscription cannot be created because the prior shipment was not complete. Do you want to ignore this and allow the next order to be created anyway?
      1. OK - will remove the hold and allow the next order to be created.
      2. Cancel - exit popup with no action taken.
  4. set the next ship date to when the customer wants the order to create next

When not to use

If the order can move through the system via regular processing.
When an autoship/continuity order has created but has not completed system processing AND is not going to be cancelled.
  1. If there are problems with collecting payment information, handle updating the payment profile on the order, so the system moves forward with processing the order. 
    1. ignore the alert icon
    2. the alert icon will go away once the order ships and the next ship date is set by the system
  2. If there are problems with inventory and the order is in backorder status, wait for inventory to be received so the system moves forward with processing the order.
    1. ignore the alert icon
    2. the alert icon will go away once the order ships and the next ship date is set by the system

    • Related Articles

    • Continuity Processing

      Module: Continuity Processing Path: Processing > Processing > Continuity Processing Topic: Continuity Processing Version(s): 5.1 & up Editions: All What Is Continuity Processing? Continuity (you may use the term autoship, subscription, or club) is a ...

    • Continuity Sequences

      Module: Product Data Topic: Continuity Sequences Version(s): Version 5.1 and up Editions: All Editions What Are Continuity Sequences? Continuity Sequences are offers that auto create on a predetermined schedule for your customers. Please note, ...

    • Continuity Retention Report Definition

      Module: Reports Path: Reports > Processing Reports > Returns Report Topic: Returns Report Version(s): 5.1 and up Editions: All What Is Continuity Retention Report This report shows statistics for continuity generated orders in OLX. Making The ...

    • Continuity Projection Report Definitions

      Module: Reports Path: Reports > Processing Reports > Continuity Projection Report Topic: Continuity Projection Report Version(s): 5.1 and up Editions: All What Is This report displays estimated autoship statistics expected to be shipped in the ...

    • 5.1.8 - Improvements to Customer Continuity Management

      Version: 5.1 Patch: 008 Title: Improvements to Customer Continuity Management Application Category: Other Patch Type: Feature Description: The customer continuity popup now has an improved interface for processing single continuity orders. Also, ...