R20.3 p2 - Added types for categorizing Call Dispositions for Reports and/or Exports

R20.3 p2 - Added types for categorizing Call Dispositions for Reports and/or Exports

Version: 5.1
Release Number: 20.3
Patch: 2
Title:  Added types for categorizing Call Dispositions for Reports and/or Exports
Application Category: Other, Order Entry
Patch Type: Feature

Description:

Created new optional feature to allow Call Disposition records to be associated with a Call Disposition Type. This type can be used for reporting and/or by modules that need this extra detail.

Types can be managed by a new list screen located here on the menu: 
Campaigns->Call Data->Call Disposition types

Individual call dispositions can also be associated with a type using the Edit Call Disposition popup. 

Feature is disabled by default but can be enabled by request. 

Articles:

  1. Call Dispositions Types (orderlogix.com)

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