Profile

Profile

Module: Customer Portal
Path: Profile
Topic:  Profile
OLX Version(s):  5.1
OLX Editions: Commerce, Call Center


The Profile tab within Customer Portal will allow your customer to change their password and/or request to have their personal information removed from your site.
At this time if a customer requests to have their information purged from the system you will have to create a ticket with OLX Customer Care and we will be happy to get this done for you.

Account



Clicking on the Change my password button will display the Change Password display


It is important to note that passwords must:
  1. At Least 8 Characters
  2. Must contain Letters and Numbers
  3. Must Contain Special Characters
  4. Must contain upper and lower case characters
  5. Once the password has been changed the customer can click on the Change button  to update the password for future sign-ins. 
  6. Clicking Cancel will exit the popup without saving any changes

Privacy


Customers can request a copy of their personal information on file or request to have the data removed from the system.
Selecting Other Request allows the customer to make any request they have and a message will be sent to your CSR team.


The notes field allows for the customer to add additional information as they deem necessary. 
Clicking the send button  will send a message to your CSR team.
You will need to be sure to have email setup on the Admin - Company - Email tab.






    • Related Articles

    • Subscription Order Profile

      The Autoship Order Profiles Tab allows you to edit/view customer autoship profiles, that are used for creating future shipments. To edit an existing Autoship Profile, click on the edit pencil icon in the actions column. To add a new profile, click on ...

    • 5.1.226 - Delete Payment Profile Fix

      Version: 5.1 Patch: 226 Title: Delete Payment Profile Fix Application Category: Other; Continuity Patch Type: Bug Description: Allow payment profiles to be deleted and unlinked from continuity profile if they not being used on an active continuity  ...

    • R20 p14 - Customer Portal Payment Profile Management Changes

      Version: 5.1 Release Number: 20 Patch: 14 Title: Customer Portal Payment Profile Management Changes Application Category: Other, CS Functionality (1) Patch Type: Feature Description: Enhanced the Address and Payment profile editing features of the ...

    • Shipping Charge Profiles

      Module: Shipping Data Topic: Shipping Charge Profiles Version(s): Version 5.1 and up  Editions: All Editions Navigate to the Shipping Charge Profiles window from the Shipping Data menu (Company Data > Shipping Data > Shipping Charge Profiles). To ...

    • Notification Calling Profiles

      Module : Notifications Topic : Notification Calling Profiles Version(s) : Version 5.1 and up  Editions : All Editions Navigate to the Notification Calling Profiles module of the Notification Management screen from the Company Data menu. (Company Data ...