Orders

Orders

Module: Customer Portal
Path: Orders
Topic:  Orders
OLX Version(s):  5.1
OLX Editions: Commerce, Call Center



The Orders tab allows the customer to see their orders from one place. Current, active orders will be readily visible and other orders can be viewed with a click of the mouse.


From here the customer will see:
  1. Order Number 
    1. You set the option for the order number to be identified as the web order ID or the OLX order ID from the Admin > Orders > Display tab
    2. Clicking on the Order Number link or View Detail button will take you to the Order Detail page. 
  2. When the order was placed
  3. The subtotal of the order
  4. The shipping cost of the order
  5. The total tax on the order
  6. The grand total for the order 
  7. The shipping address
  8. View Detail button
    1. Clicking on the Order Number link or View Detail button will take you to the Order Detail page. 
  9. A list of items and their quantities
  10. The order status
  11. Tracking information if available
The Show More button  will display a list of completed orders.



The Hide button  will revert back to original view of only current orders being displayed.

    • Related Articles

    • Purchase Orders

      Module : Product Topic : Purchase Orders Version(s) : Version 5.1 and up Editions : Commerce & Call Center edition What Are Purchase Orders The Inventory Purchase Orders within OrderLogix make it possible to keep track of details and print orders for ...
    • Admin - Orders - Display

      Module: Customer Portal Path: Admin > Orders > Display Topic: Orders - Display OLX Version(s):  5.1 OLX Editions: Commerce, Call Center The information configured here will be seen on the Welcome tab as well as the Orders tab. Welcome tab Orders tab ...
    • Source Calls/Orders

      Module: Media Topic: Source Calls/Orders Version(s): Version 5.1 and up  Editions: Call Center The Source Calls/Orders area is where you can preview calls and orders and select orders to be sourced.   Any orders which can be sourced are generated ...
    • Auths Without Orders

      Module: System Processing Path: Processing > Processing > Process History Topic: Auths Without Orders Version(s): 5.1 Editions: All What Is Auths Without Orders When orders are manually entered into the system and the system times out or is unable to ...
    • Admin - Orders - Cancel Confirm

      Module: Customer Portal Path: Admin > Orders > Cancel Confirm Topic: Orders - Cancel Confirm OLX Version(s):  5.1 OLX Editions: Commerce, Call Center Cancellations can be requested within the Order Details.  Welcome > Recent Orders > View Detail > ...