Menu Navigation Bar

Menu Navigation Bar

Module: Home
Topic: Menu Navigation Bar
Version(s): Version 5.1 and up 
Editions: All Editions

How To

After you have logged into the system, you will have a navigation menu bar appear in the header section of the system. The menu bar helps you navigate to different areas of the system.  When you mouse over a particular section of the menu bar, a list of subcategories or functions appear below the section.
Menu bar will only contain the menu items that you have been given access to, through your user profile. 




  1. To navigate to an overview screen for one of the sections, move your mouse over the menu bar text and left click your mouse.
  2. Your screen will refresh with the overview screen of the selection


  1. Mouse over the menu section and wait for the subcategory list to appear.
  2. Mouse down to the subcategory section and click the text.
  3. Your screen will refresh with the subcategory module.


Menu Navigation Bar
Copyright 2019
Revised 6.30.2023


    • Related Articles

    • R20 p10 - New Navigation Menu

      Version: 5.1 Release Number: 20 Patch: 10 Title: New Navigation Menu Application Category: Other, Patch Type: Feature Description: Redesigned top menu. New menu accomplishes the following goals 1. Menu options larger and easier to read 2. less clicks ...

    • Employee Preferences

      Module: Home Path: Home > User Icon > Employee Preferences Topic: Employee Preferences Version(s): Version 5.1 and up Editions: All Editions When you hover over the User icon on the right menu navigation bar you will see in the drop down an option ...

    • Human Resources Desktop

      Module: Human Resources Topic: Desktop Version(s): Version 5.1 and up  Editions: Commerce & Call Center Human Resources Permissions Only certain personnel will be granted access to the Human Resources tab through the menu navigation bar, as it ...

    • Home Desktop

      Module: Home Path: Home Topic: Home Desktop Version(s): All Editions: 5.1 The Home Desktop contains a modifiable welcome message and list of any announcements or features you wish to add. This is the first screen users will come to once they have ...

    • HR Reports

      Module: Human Resources Topic: Reports Version(s): Version 5.1 and up  Editions: All Editions The HR Reports allow you to various data for agent's. Navigate to HR>Reports. Agent Ratio Report You can view individual agent statistics using the Agent ...