Condition > Item Type Selection

Condition > Item Type Selection

Info
Module: SIM
Path: Campaign > Advertising > Maintain Scripts > Forms tab
Topic: Interactive Condition Settings
Version(s):  5.1 & up
Editions: Commerce and Call Center

Condition > Item Type Selection

When you click on a button to bring up Interactive Settings popup, you can set criteria for how that button will behave.


You can group conditions together so that multiple conditions are taken as a singular criterion within the system
  1. Select Add Condition
  2. Select AND or OR
    1. AND - both conditions must be true
    2. OR - only one condition must be true
  3. From the dropdown, select Item Type Selection

  1. Item Type
    1. dropdown displays the item types that can be set on the Prod Offers tab
    2. to use this condition, you must be using Type correctly when adding new offers to the script
  2. Selected
    1. unchecked - offer set with matching Type must NOT be selected to trigger action
    2. checked - offer set with matching Type must be selected to trigger action
  3. Save - save changes and close popup
    1. Cancel - closes popup with no changes made
    2. Delete - removes condition
  4. When all conditions are set you can move on to Action.

Use Cases and Example

You may want to consider using Item Type Selection as a condition if you have a legal disclaimer you need to make visible to agent to read verbally to customer before moving forward.



Copyright 2025
Revised 4.15.2025

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