Condition > DNIS Match

Module: SIM

Path: Campaign > Advertising > Maintain Scripts > Forms tab

Topic: Interactive Condition Settings

Version(s):  5.1 & up

Editions: Commerce and Call Center

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Condition > DNIS Match

When you click on a button to bring up Interactive Settings popup, you can set criteria for how that button will behave.

You can group conditions together so that multiple conditions are taken as a singular criterion within the system

1. Select Add Condition
   
1. 
2. Select AND or OR
   
1. AND - both conditions must be true
   
2. OR - only one condition must be true
3. From the dropdown, select DNIS Match
   
1. 
   

1. Match Y/N
1. unchecked - must NOT match to trigger action
2. checked - must match to trigger action
2. DNIS
   
1. DNIS must already be created in the system under Source
3. Save - save changes and close popup
   
1. Cancel - closes popup with no changes made
   
2. Delete - removes condition
   
4. When all conditions are set you can move on to Action.

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Use Cases and Examples

You may be using global forms and have offers that cannot be sold on a handful of DNIS. You can use the condition DNIS Match enforce the caller is not being offered a product you cannot send to them.

You would have the match Y/N unchecked to send to the special offer, or check match Y/N to send to a wrap up form and end the call.

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Copyright 2025

Revised 4.15.2025

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