Action > Go to Previous Form

Action > Go to Previous Form

Info
Module: SIM
Path: Campaign > Advertising > Maintain Scripts > Forms tab
Topic: Interactive Action Settings
Version(s):  5.1 & up
Editions: Commerce and Call Center

Action > Go to Previous Form

On the Form view, clicking on a user defined button created in the element will display the interactive settings:


Click on Add New Action to configure the action button.
  1. Set the Action Name - it is recommended to state the action being taken
  2. IF this step is conditional, set the condition(s) accordingly.
  3. Set the Action
    1. Stop on this action
      Alert
      by default this will be checked when Action = Go To Previous Form
      1. Checked - no further actions will be taken
      2. Unchecked - if there are multiple actions created, the system will continue moving forward with the remaining actions
    2. Delete Action button - this will remove the action
      1. a confirmation popup will display
      2. yes - the action will be deleted
      3. no - the popup will close and take you back to the interactive settings configurator
    3. Action Drop Down, select Go to Previous Form

  4. Click Close to save changes and exit popup
Notes
This will automatically navigate the agent to the previous form without them having to click on the bottom navigational buttons

Copyright 2025
Revised 4.15.2025

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