WARNING: AMOUNT_ALREADY_PAID has the value "$XX.XX". Amount paid must match this order's calculated amount of "$0.00"

WARNING: AMOUNT_ALREADY_PAID has the value "$XX.XX". Amount paid must match this order's calculated amount of "$0.00"

Message: WARNING: AMOUNT_ALREADY_PAID has the value "$XX.XX". Amount paid must match this order's calculated amount of "$0.00".


Explanation: OrderLogix is calculating that the amount to be included in the pre-auth should be $0.00

Suggested Resolution: If OLX is calculating the Amount Already Paid to be $0, this is because the Offer(s) on the order were not set to be included in Realtime Auth on the Script. To change this, locate the script associated to the DNIS used on the order on the Source Page (Company Data-->Advertising-->Source). On the Prod Offers tab of the Script Properties Window, ensure that Realtime Auth is set to "True" for the offer name(s) included on this order. 

If the above suggestions have not helped you to resolve your error, please contact OrderLogix Customer Care for assistance. Thank you!