Topic: Supported Browsers and Security Settings

Version(s): 5.1 & up

Editions: All

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Supported Browsers and Security Settings

4.0

Please note that OLX 4.0 is only supported in Internet Explorer; we do not support the operation of our software in Firefox, Google Chrome, Safari, or any browser other than IE.

Edge in IE Compatibility Mode

1. Open the Edge web browser
   
2. Click on the eclipses in the top right corner
   
3. Click on Settings from the drop down
   
1. 
   
4. Select default browser
   
5. Set Allow sites to be reloaded in Internet Explorer mode to Allow
   
6. Restart browser
   

1. Once browser is restarted
   
2. Click on the eclipses in the top right corner
   
3. Click on Settings from the drop down
   
4. Select default browser
5. Click Add on Internet Explorer mode pages
   
6. Add your instance of OLX for Training and Production
   
1.  https://domain.orderlogix.com/training
   
2. https://domain.orderlogix.com/production
   
7. Click Add

Edge in IE Compatibility Mode - Troubleshooting

If you are finding that the page is not loading in Internet Explorer you can Reload.

1. click on the eclipses on top right of screen
   
2. click on Reload in Internet Explorer mode (typically found towards the bottom of the list)

 Internet Explorer

- 2 - Click on the Security tab

- 3 - Click on the Custom Level button at the bottom

- 4 - In that top box, scroll down to the Miscellaneous section (look for the Internet Explorer icons next to the topics) and find where it says "Display Mixed Content"

- 5 - Click the Enable bubble to select that option:

Disable - you will not see the message anymore, nor will the nonsecure items be displayed

Enable - you will not receive the message anymore, and the nonsecure items will be displayed on the page

Prompt - you will receive the message every time a website has both secure and nonsecure items on it (this is the current setting in the browser that causes you to receive the message every time).

- 6 - Scroll back up to the Downloads section (again look for the Internet Explorer icons next to the topics) and find where it says each of the following: "Automatic prompting for file downloads", "File download", and "Font download"

- 7 - Click the Enable bubble next to any of the above where it is not currently selected

- 8 - Once you have selected Enable, click on the OK button to close that window, and then click OK again to close the other window.

- 9 - You may need to close your browser and then reopen it to see the changes take effect

Also, please be sure that all of the URLs that you use to access OLX have been added as a trusted site by following the steps below:

- 1 - Go to the top of your IE browser and click on Tools and select Internet Options.

- 2 - Click on the Security tab

- 3 - Click on the Trusted Sites icon (green check mark), then click the Sites button that becomes available.

- 4 - In the Trusted Sites box, paste each URL one at a time into the box under "Add this website to the zone" and click the Add button on the right

- 5 - Click the Close button

- 6 - Back in the Internet Options window click Ok

- 7 - You may need to close your browser and then reopen it to see the changes take effect

5.0

From your browser navigate to Settings > Privacy and security > Site Settings > Pop-ups and redirects > Allowed to send pop-ups and use redirects > Add > https://login.orderlogix.com/ (and your bookmarked URL)

5.1

Certified for use in Chrome.

From your browser navigate to Settings > Privacy and security > Site Settings > Pop-ups and redirects > Allowed to send pop-ups and use redirects > Add > https://login.orderlogix.com/ (and your bookmarked URL)

If using another web browser please note any errors and try to replicate in Chrome. 

While we will try our hardest to make sure the app is user friendly across all web browsers Chrome is the only web browser we can guarantee at this time.

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