Short Call Duration and Short Abandon Duration default values

Short Call Duration and Short Abandon Duration default values

 

In the OrderLogix editions that include call data, the default Short

Call Duration is 15 seconds and the default Short Abandon Duration is

15 seconds as well. This means that any calls answered that are <= 15

seconds will be reported as a short call, and anything abandoned after

a hold time <= 15 seconds will appear as a short abandon in reports.

 

 You have the ability to create your own Short Call Duration and Short

Abandon Duration on a client and script basis, should you choose to

override the default value.

 

- To create a custom Short Call Duration navigate to Company Data ->

Call Data -> Short Call Durations and click the plus sign icon in the

upper right corner of the screen to launch the Short Call Duration

Details window. Select the Client from the drop down menu, select the

Script for which you'd like to set the call duration, then enter the

Duration value in seconds, and click the Save button.

 

- To create a custom Short Abandon Duration navigate to Company Data

-> Call Data -> Short Abandon Durations and click the plus sign icon

in the upper right corner of the screen to launch the Short Abandon

Duration Details window. Select the Client from the drop down menu,

select the Script for which you'd like to set the call duration, then

enter the Duration value in seconds, and click the Save button.