RMA Details Screen
Module: Customer Service
Topic: RMA Details Screen
Version(s): Version 5.1 and up
Editions: All Editions
- To change the expiration, click on the calendar to the right of the Expiration Date field.
You can edit the quantity, approved price, shipping and handling and tax values under their respective columns for the credit being issued from the return.
Check the Close box to close the RMA.
Choose a close reason from the RMA Close Reason drop down list.
RMA Details Screen
Copyright 2019
Revised 6.19.2019
Related Articles
RMA Details Screen
Module: Customer Service Topic: RMA Details Screen Version(s): Version 5.1 and up Editions: All Editions To change the expiration, click on the calendar to the right of the Expiration Date field. You can edit the quantity, approved price, shipping ...RMA Details Screen
Module : Customer Service Topic : RMA Details Screen Version(s) : Version 5.1 and up Editions : All Editions What Is An RMA The Return Merchandize Authorization (RMA) is created when an item is being returned to you from the customer. Making The ...RMA Lookup
Module : Customer Service Topic : RMA Lookup Version(s) : Version 3.5 and up Editions : All Editions RMA Lookup new The RMA Lookup screen can be used to view RMA's by Order ID, Order Info, Order Date, RMA/status, RMA issue or expiration date. ...Order Detail Screen
Module: Order Detail Screen Topic: Page Overview Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center The order detail screen displays data for a single customer order. The screen begins with six informational tiles that provide ...5.1.227 - RMA-Return Terminology Modified to Exchange
Version: 5.1 Patch: 227 Title: RMA-Return Terminology Modified to Exchange Application Category: Other; CS Functionality (1) Patch Type: Feature Description: Changed wording from "Return" to "Exchange" on the RMA Details screen. Articles: Refund Item