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Sales Overview Desktop
Sales Overview Desktop The Sales Overview Desktop is where Sales Agents will enter orders, view training or script documents, punch in and out of the Time Card, look at the call log, and view commission stats and performance reports. Tiles: The top ...
HR Reports
Module: Human Resources Topic: Reports Version(s): Version 5.1 and up Editions: All Editions The HR Reports allow you to various data for agent's. Navigate to HR>Reports. Agent Ratio Report You can view individual agent statistics using the Agent ...
Processing Overview
Module : Processing Overview Page Topic : Page Overview Version(s) : Version 5.1 and up Editions : Standard, Commerce, Call Center The Processing Overview Desktop will provide a snapshot for daily processing. Pending processing tasks are displayed in ...
Agent Call Reports Definitions
Module: Reports Path: Reports > Performance Reports > Agent Call Reports Topic: Agent Call Reports Version(s): 5.1 and up Editions: All What Is Agent Call Reports Performance Reports Agent Call Reports - These drill-down reports display agent call ...
5.1.12 - New Overview Screens
Version: 5.1 Patch: 012 Title: New Overview Screens Application Category: Other Patch Type: Feature Description: The following screens have been redesigned. Each of these screens include new graphs, charts, and tiles to provide a better overview of ...