R20.7 p5 - Call Log Updated Columns and Option to Change Non-Sale Dispositions

R20.7 p5 - Call Log Updated Columns and Option to Change Non-Sale Dispositions

Version: 5.1
Release Number: 20.7
Patch: 5
Title: Call Log Updated Columns and Option to Change Non-Sale Dispositions
Application Category: Other,
Patch Type: Feature


Description:

Call Log changes:

1. Added employee number & disposition to call table list screen
2. Removed revenue and extension columns
3. Fixed formatting of header
4. Minor style adjustments to Edit Call popup
5. Allowed disposition of call to be changed (occurs in real time when drop down list is selected) except for Sales. 



Articles:

  1. Call Log Data (orderlogix.com)


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