This report shows information pertaining to QA Surveys entered for calls and orders for a given date range and can be broken down to the agent level.
A survey must be attached to a recording to appear in this report.
| Quality Assurance Agent Report Column Definitions | |
| # Calls | The number of calls in the date range |
| # Calls QA | The number of calls that have a QA Survey attached to them (boolean, either a call had a QA Survey or not) |
| # Tot Call QAS | The total number of QA Surveys for calls (count, since there can be more than one QA Survey for a call) |
| Calls QA % | # Calls QA / # Calls |
| Calls Avg Score | The average score of all the call QA Surveys for that grouping level |
| # Ords | The number of orders in the date range |
| # Ords QA | The number of orders that have a QA Survey attached to them (boolean, either an order had a QA Survey or not) |
| # Tot Ord QAS | The total number of QA Surveys for orders (count, since there can be more than once QA Survey for an order) |
| Ords QA % | # Ords QA / # Ords |
| Ords Avg Score | The average score of all the order QA Surveys for that grouping level |
| # Calls - Ords QA | # Calls QA - # Ords QA |
| FILTERS | |
| Date Range | The date range of the calls/orders |
| QA Date Range | The date range that the survey was entered |
| Showing Batch Entered Orders | Whether or not the call/order was part of a data entry batch |
| Showing Imported Calls | Whether or not to show calls that were imported into OLX |
| Client | The client of the source of the call/order |
| Campaign | The campaign of the source of the call/order |
| Team | The team of the employee who took the call/order |
| QA Team | The team of the employee who entered the survey |
| Employee | The employee who took the call/order |
| QA Employee | The employee who entered the survey |
| GROUPING | |
| Campaign | The campaign of the source of the call/order |
| Client | The client of the source of the call/order |
| Date | The date range of the calls/orders |
| Day of Week | The day of week of the calls/order |
| Employee | The employee who took the call/order |
| Hour | The hour of the calls/orders |
| QA Date | The date range that the survey was entered |
| QA Day of Week | The day of week that the survey was entered |
| QA Employee | The employee who entered the survey |
| QA Hour | The hour that the survey was entered |
| QA Team | The team of the employee who entered the survey |
| Team | The team of the employee who took the call/order |