QA Survey Lookup

QA Survey Lookup

Module : QA Survey Lookup
Topic : Module Overview
Version(s) : Version 5.1 and up 
Editions : Call Center


The QA Survey Lookup Displays all completed QA surveys.


Click on the Customer Info link to show the  Customer Detail Screen   . 

To edit the survey instance, click on the edit pencil next to the survey you wish to edit.  The  completed survey   will appear.

To view the survey instance, click on the view button.  The   Survey Detail    window will appear.

Click on the Voice Print ID to listen to the recording.  Windows Media or your default media player will launch and play the recording.


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