OrderLogix Support Services Authorization Agreement

OrderLogix Support Services Authorization Agreement

OrderLogix Support Services Authorization Agreement asks for your authorization to access your instance of OrderLogix and it also provides two choices for how you would like ‘Billable Support’ to be managed by OrderLogix. One choice is to provide you with a written estimate for every billable possibility and wait for a signed / approved estimate before starting work. The second choice is to authorize OrderLogix to provide billable support and track each event and aggregate them into a single invoice once a month. The invoice would detail each ticket number, date, type of support and the total hours worked for each item. Additionally, we have added a provision that if a billable support issues appears to be significant enough to require more than $500 to resolve, we would provide a separate estimate for approval before performing any work. 
    • Related Articles

    • Integrating OrderLogix with PayPal

      Module: Payment Data Topic: Integrating PayPal Version(s): All Editions: All OrderLogix is integrated with PayPal. If you are interested in adding this functionality to your instance of OrderLogix, this article will provide you with the necessary ...
    • OrderLogix 5.1

      OrderLogix 5.1 Update Overview Refer to the OrderLogix User Guide for more details and instructions. All features may not be available in all OrderLogix editions. Login Enhancements Improved Login (and Logout) experience The application is now ...
    • Batch Rollback Authorization Form

      From time to time a mistake may be made when creating batches. In many cases, we can roll back the batch for you, giving you the opportunity to recreate it.     Please note that this is a billable task and you will be sent an estimate that needs to ...
    • OrderLogix Tax Options

      Module: Tax Accounts Topic: OrderLogix Tax Options Version(s): 5.1 & up Editions: All OrderLogix Tax Options OrderLogix is currently offering 2 Tax Account options. There is Default or Internal Tax Provider V2 Account. Default Selecting Default for ...
    • OrderLogix Order Import V4 (Flat File and API) Exception List

      Module: Order Import V4 Topic: Exception List Version(s): Version 5.0 and up Editions: Standard, Commerce, Call Center OrderLogix Real-Time Order Submission API OrderLogix Order Import V4 (Flat File and API) Exception List The Import Process will ...