OrderLogix Support Services Authorization Agreement

OrderLogix Support Services Authorization Agreement

OrderLogix Support Services Authorization Agreement asks for your authorization to access your instance of OrderLogix and it also provides two choices for how you would like ‘Billable Support’ to be managed by OrderLogix. One choice is to provide you with a written estimate for every billable possibility and wait for a signed / approved estimate before starting work. The second choice is to authorize OrderLogix to provide billable support and track each event and aggregate them into a single invoice once a month. The invoice would detail each ticket number, date, type of support and the total hours worked for each item. Additionally, we have added a provision that if a billable support issues appears to be significant enough to require more than $500 to resolve, we would provide a separate estimate for approval before performing any work. 

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