Object reference not set to an instance of an object.

Object reference not set to an instance of an object.

MessageObject reference not set to an instance of an object.


Explanation:  The DNIS is missing on the order and the system is unable to associate the order to a valid Source.

Suggested Resolution
: Confirm that a value is being supplied in the DNIS field.


If the above suggestions have not helped you to resolve your error, please contact OrderLogix Customer Care for assistance. Thank you!


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