Notification Queue

Notification Queue

Module: Notifications
Topic: Notification Queue
Version(s): Version 5.1 and up 
Editions: Commerce and Call Center Editions



The Notification Queue allows outbound call backs to be performed when certain criteria is met for customers. This could be based on dropped or abandoned phone calls, dispositions or item statuses. If there are pending notifications, you will see them listed in the Queue and template drop down menus.


The Internal Notification Detail page can be accessed when you have pending internal notifications.
  1. Choose the Notification Queue.
  2. Choose the Notification Template. The Notification template shows the number of notifications by time zone.
  3. Choose the time zone you wish to make calls to and click Get Next.  If the calls are outside the allowed callback times set in Notification Calling Profiles, you will be prompted to confirm this decision.  The Internal Notification Detail screen will appear.

  4. Select a status of Still Pending to return to the customer later, Delivered if the customer has been contacted, or Cancelled to remove the customer from the queue.
  5. When the Notification has been sent, the contact Time of Delivery will appear under the Notification History section of the Notification Detail screen.
  • To view customer's order detail screen, select the  Order Detail Lookup button.
  • To view customer's detail center, select the  Customer Detail Lookup button.
  • To enter a new order for the Contact, click on the  New Order  button. This will open the Order Entry page with the Customer contact information.
  • To enter a new call/order for any customer, click on the  New Call/Order button.
  • Selecting any of these options will change the notification status to delivered.  Click OK to continue to the Order Lookup/Customer/New Order screen.


  • Select the  Schedule Callback button to call this customer at a later time.
  • To print the current Notification Detail window, click the   Print button.

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