Edit Shipping Information
Module: Order Detail Screen/Customer Detail Center
Topic: Edit Shipping Information
Version(s): Version 5.1 and up
Editions: Standard, Commerce, Call Center
Topic: Edit Shipping Information
Version(s): Version 5.1 and up
Editions: Standard, Commerce, Call Center
-
To change the shipping address for an order, click on the
edit pencil at the top of the Shipping Information section of the page. -
The Edit Shipping Information window will pop up.
-
From here, you can change any fields necessary to correct the shipping address information.
- If the zip code of the new shipping address could apply to more than one city and/or county locations, you will be prompted to select the correct location from a list. Click the radio button beside the customer's correct address and click
select. This allows OrderLogix to charge the customer the correct tax rate.
- A
multiple checkbox icon will display beside the zip code if the city and county selection needs to be modified.
- If the zip code of the new shipping address could apply to more than one city and/or county locations, you will be prompted to select the correct location from a list. Click the radio button beside the customer's correct address and click
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If the order should be shipped to existing address that the customer has on file, you can choose a Shipping profile from the drop down menu.
-
Click the
Save button and the changes will be saved and the Edit Shipping Information window will close. -
To cancel any of the current changes you have made, click the
Cancel button. This will close the Edit Shipping Information window without saving any changes.
Note: when editing a shipping address, tax will be re-calculated on the order to reflect the tax rate for the new address.
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