Condition > Bill/Ship Address Match

Condition > Bill/Ship Address Match


Info
Module: SIM
Path: Campaign > Advertising > Maintain Scripts > Forms tab
Topic: Interactive Condition Settings
Version(s):  5.1 & up
Editions: Commerce and Call Center

Condition > Bill/Ship Address Match

When you click on a button to bring up Interactive Settings popup, you can set criteria for how that button will behave.


You can group conditions together so that multiple conditions are taken as a singular criterion within the system
  1. Select Add Condition
  2. Select AND or OR
    1. AND - both conditions must be true
    2. OR - only one condition must be true
  3. From the dropdown, select Bill/Ship Address Match

  1. Match required
    1. unchecked - must NOT match to trigger action
    2. checked - must match to trigger action
  2. Use Address
    1. unchecked - address will NOT be checked
    2. checked - address will be checked against if match is required, then how it is set on Billing and Shipping address fields accordingly.
  3. Use City
    1. unchecked - will NOT be checked
    2. checked - checked against if match is required, then how it is set on Billing and Shipping address fields accordingly
  4. Use State
    1. unchecked - will NOT be checked
    2. checked - checked against if match is required, then how it is set on Billing and Shipping address fields accordingly
  5. Use Zip
    1. unchecked - will NOT be checked
    2. checked - checked against if match is required, then how it is set on Billing and Shipping address fields accordingly
  6. Use Country
    1. unchecked - will NOT be checked
    2. checked - checked against if match is required, then how it is set on Billing and Shipping address fields accordingly
  7. Save - save changes and close popup
    1. Cancel - closes popup with no changes made
    2. Delete - removes condition
  8. When all conditions are set you can move on to Action.

Use Cases and Examples

You may want to have agents double check address is correct when shipping and billing address do not match.

You can use Bill/Ship Address Match with the specific fields of concern UNchecked and then send those calls to a form specifically created to walk agents through what questions you want asked to confirm the address being given is correct. 

Copyright 2025
Revised 4.15.2025

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