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Viewing Call Log Data
Module: Call Log Data Topic: Viewing Call Log Data Version(s): Version 5.1 and up Editions: Call Center Edition Navigate to the Call Log Data module from the Company Data menu. (Company Data > Call Data > Call Log Data) To view the call details, ...
Sales Call Log
Use the Sales Call Log to View /Print your daily call activity and track your close rate. To print the Sales Agent Call Log, click the print icon in the blue module bar. You can sort by Call Date, Time, DNIS, ANI phone number, Customer Name, ...
Call Log Data
Module: Call Log Data Path: Customer Service > Customer Service > Call Log Data Topic: Call Log Data Version(s): 5.1 Editions: Call Center What Is Call Log Data Call Log Data is a quick glance look at orders entered manually by agents within the ...
R20.7 p5 - Call Log Updated Columns and Option to Change Non-Sale Dispositions
Version: 5.1 Release Number: 20.7 Patch: 5 Title: Call Log Updated Columns and Option to Change Non-Sale Dispositions Application Category: Other, Patch Type: Feature Description: Call Log changes: 1. Added employee number & disposition to call table ...
Agent Call Reports Definitions
This report is based on call collector data (not calls entered in OLX). This report filters out dropped calls and calls with a call type that is not IN, so dropped calls are not included in # In. Employees are matched based on the employee being ...