Auths Without Orders

Auths Without Orders

Info
Module: System Processing
Path: Processing > Processing > Process History
Topic: Auths Without Orders
Version(s):  5.1
Editions: All


What Is Auths Without Orders

When orders are manually entered into the system and the system times out or is unable to process all of the data for one reason or another but the authorization is processed we need to have a way to collect the information from the backend and recreate the orders in Orderlogix.

  1. The Auths Without Orders is a system process created to handle these orders and runs typically every 15 minutes. 
  2. Orders created from this system job are put into Item Pending Review.
    1. This allows CS agents to review and confirm orders are valid before further processing takes place.

Making The Connection

Where Will I See This Within OLX?

  1. The order entry screen is when you will notice an order did not fully process upon submission.
  2. Order Detail - items will be in item pending review status
  3. Customer Detail - CS Event will be created for SYSTEM CREATED: Order recovered from valid payment authorization.
  4. Processing > Automated Processing > Process History
    1. check the option to Show System Jobs

What Reports Can Be Pulled?

  1. Real Time Auth Report

What Imports/Exports Relate to Auths Without Orders

There are no imports nor exports that affect the Auths Without Orders system process.

Trouble Shooting

  1. Item in Pending Review with CS Event SYSTEM CREATED: Order recovered from valid payment authorization.
    1. Auth's without order job found an order that should have created and didn't. 
    2. Once you review and determine you do want the order to send, complete the cs event and the system will do the rest. If you determine you do not want the order to send, complete the cs event and then navigate to the customer record and cancel the line items.
  2. Order was placed, auth shows on payment gateway but order is not found in Orderlogix
    1. Review the Real Time Auth Report filtering Trans Type = Approved with no order
    2. Collect data from payment gateway and contact Orderlogix to determine if:
      1. data can be back filled by a programmer or
      2. if customer will need to be contacted and new order created.

Setup

Auths Without Orders is a system process and will be setup and enabled when an OLX instance is created.

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