Topic: Authorized CUA-CTI Order Form

Version(s): 5.1 & up

Editions: All

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Concurrent User Access Change Form

Authorized Order Form to increase or decrease Concurrent User Access points (CUAs) for Hosted Clients or Computer Telephony Integration (CTIs) for All Clients.

1. navigate to system > about this software
   
1. 
   
2. make note of the OrderLogix edition
   
3. make note of the current seat count
   
4. on the CUA Change Form:
   
1. find the OrderLogix Edition section that matches your edition
   
2. set the current number of CUAs to match the seat count from above
   
3. tell us what date you would like the change to take place
   
1. to increase it can be any day
   
2. to decrease it will take effect on your next billing cycle
   
4. enter the number of seats you need moving forward in the Requested number of CUAs field
   
5. tell us if you are decreasing or increasing by how many
   
1. this helps for check and balance that the requested number is the number you're expecting
5. an example
   
1. 
   

Downloadable CUA Change Form