This report show OLX call (not call collector call data) and order information including gross commission amount for the items on the order.
| Agent Ratio Report Column Definitions | |
| CallsAns | The number of calls answered for that grouping level |
| HoursWk | The number of hours worked excluding unpaid breaks for that grouping level |
| Calls/Hr | CallsAns / HoursWk |
| Ords | The number of orders for that grouping level |
| Ords/Hr | Ords / HoursWk |
| %Close | Ords / CallsAns |
| Xsell | Based on system preference will either be number of Xsell items on each order or number of orders that had at least one XSell item |
| XS/Hr | Xsell / HoursWk |
| %XS | Based on a system preference will either be Xsell / Ords or Xsell / # Orders placed with a credit card |
| Add | Based on system preference will either be number of AddOn items on each order or number of orders that had at least one AddOn item |
| Add/Hr | Add / HoursWk |
| %Add | Based on a system preference will either be Add / Ords or Add / # Orders placed with a credit card |
| Rev Ratio | Royalties / (Base Wage Earned + Commissions) : 1 |
| Effic % | Talk Time (call end time - call start time) / HoursWk |
| Commission | Gross commission amount for items on orders for that grouping level |
| FILTERS | |
| Date Range | The date range of the call/order |
| Showing Addons | Whether or not to include add on items |
| Showing Cancelled Items | Whether or not to include items in 'Item Cancelled' status |
| Showing Batch Entered Orders | Whether or not to include items from orders that were batch entered |
| Showing Ship Cancelled Items | Whether or not to include items in 'Item Shipment Cancelled' |
| Showing Imported Calls | Whether or not to include calls that were imported |
| Client | The client of the source of the order |
| Campaign | The campaign of the source of the order |
| Media Type | The media type of the source of the order |
| Team | The team of the employee who took the call/order |
| Employee | The employee who took the call/order |
| GROUPING | |
| Date | The date of the call/order |
| Employee | The employee who took the call/order |
| Fiscal Week | The fiscal week of the call/order |
| Team | The team of the employee who took the call/order |
| GROUPING | |
| Campaign | The campaign of the source of the order the item is on |
| Client | The name of the customer the order the item is on belongs to |
| DNIS | The DNIS of the order |