Admin - Orders - Help Confirm
Module: Customer Portal
Path: Admin > Orders > Help Confirm
Topic: Orders - Help Confirm
OLX Version(s): 5.1
OLX Editions: Commerce, Call Center
Customers can request help from within the order detail screen.
Navigating to Admin > Orders > Help Confirm you can configure the emails that will be sent to your customer and to your help desk when the Help button is activated.
Customer Confirmation
Subject
The subject line is what will display within the subject of the email that is sent to your customer.
Alias
The alias options will insert where the cursor is placed within the Subject and within the Body.
- Place the cursor where you want to use the alias
- Click on the alias you want to insert
HTML Editor
The HTML editor has many features available to make your Customer Portal look professional and engaging.
Left to right, top row to bottom row:
- Source
- Save
- New Page
- Preview
- Print
- Templates
- Cut
- Copy
- Paste
- Paste as Plain Text
- Paste from Word
- Undo
- Redo
- Find
- Replace
- Select All
- Spell Checker
- Form
- Checkbox
- Radio Button
- Text Field
- Text Area
- Selection Field
- Button
- Image Button
- Hidden Field
- Bold
- Italics
- Underline
- Strike through
- Subscript
- Superscript
- Remove Format
- Insert/Remove Numbered List
- Insert/Remove Bulleted List
- Decrease Indent
- Increase Indent
- Block Quotes
- Create Div Container
- Align Left
- Center
- Align Right
- Justify
- Text direction from left to right
- Text direction from right to left
- Set Language
- Link
- Unlink
- Anchor
- Image
- Flash
- Table
- Insert Horizontal Line
- Smiley
- Insert Special Character
- Insert Page Break for Printing
- Frame
- Formatting Styles
- Paragraph Format
- Font Name
- Font Size
- Text Color
- Background Color
- Maximize
- Show Blocks
- About CK Editor
- Technical information regarding the version and guide information for HTML editor being used
For instructions on how to use a specific editing feature please review the CKEditor Guide
Body
The body is located between the HTML Editor and the Footer.
Here you will use the above features to design your Customer Confirmation message
Footer
- The left side of the footer lets you you know where your cursor is placed within the Body.
- The information shown here will adjust every time the cursor is moved to a new location within the body.
- The right side of the footer has a right diagonal arrow that will adjust the sizing of the body with click and drag.
- Update will save all changes made
Help Desk Message
Subject
The subject line is what will display within the subject of the email that is sent to your Help Desk.
Alias
The alias options will insert where the cursor is placed within the Subject and within the Body.
- Place the cursor where you want to use the alias
- Click on the alias you want to insert
HTML Editor
The HTML editor has many features available to make your Customer Portal look professional and engaging.
Left to right, top row to bottom row:
- Source
- Save
- New Page
- Preview
- Print
- Templates
- Cut
- Copy
- Paste
- Paste as Plain Text
- Paste from Word
- Undo
- Redo
- Find
- Replace
- Select All
- Spell Checker
- Form
- Checkbox
- Radio Button
- Text Field
- Text Area
- Selection Field
- Button
- Image Button
- Hidden Field
- Bold
- Italics
- Underline
- Strike through
- Subscript
- Superscript
- Remove Format
- Insert/Remove Numbered List
- Insert/Remove Bulleted List
- Decrease Indent
- Increase Indent
- Block Quotes
- Create Div Container
- Align Left
- Center
- Align Right
- Justify
- Text direction from left to right
- Text direction from right to left
- Set Language
- Link
- Unlink
- Anchor
- Image
- Flash
- Table
- Insert Horizontal Line
- Smiley
- Insert Special Character
- Insert Page Break for Printing
- Frame
- Formatting Styles
- Paragraph Format
- Font Name
- Font Size
- Text Color
- Background Color
- Maximize
- Show Blocks
- About CK Editor
- Technical information regarding the version and guide information for HTML editor being used
For instructions on how to use a specific editing feature please review the CKEditor Guide
Body
The body is located between the HTML Editor and the Footer.
Here you will use the above features to design your Help Desk Message
Footer
- The left side of the footer lets you you know where your cursor is placed within the Body.
- The information shown here will adjust every time the cursor is moved to a new location within the body.
- The right side of the footer has a right diagonal arrow that will adjust the sizing of the body with click and drag.
- Update will save all changes made
Related Articles
Admin - Orders - Return Confirm
Module: Customer Portal Path: Admin > Orders > Return Confirm Topic: Orders - Return Confirm OLX Version(s): 5.1 OLX Editions: Commerce, Call Center Returns can be requested within the Order Details. Welcome > Recent Orders > View Detail > Request ...Admin - Orders - Change Confirm
Module: Customer Portal Path: Admin > Orders > Change Confirm Topic: Orders - Change Confirm OLX Version(s): 5.1 OLX Editions: Commerce, Call Center Navigating to Admin > Orders > Change Confirm you can configure the emails that will be sent to your ...Admin - Orders - Cancel Confirm
Module: Customer Portal Path: Admin > Orders > Cancel Confirm Topic: Orders - Cancel Confirm OLX Version(s): 5.1 OLX Editions: Commerce, Call Center Cancellations can be requested within the Order Details. Welcome > Recent Orders > View Detail > ...Orders
Module: Customer Portal Path: Orders Topic: Orders OLX Version(s): 5.1 OLX Editions: Commerce, Call Center The Orders tab allows the customer to see their orders from one place. Current, active orders will be readily visible and other orders can be ...Admin - Orders - Display
Module: Customer Portal Path: Admin > Orders > Display Topic: Orders - Display OLX Version(s): 5.1 OLX Editions: Commerce, Call Center The information configured here will be seen on the Welcome tab as well as the Orders tab. Welcome tab Orders tab ...