5.1.216 - Portal Heldesk Bound Email Templates
Version: 5.1
Patch: 216
Title: Portal Heldesk Bound Email Templates
Application Category: Other; CS Functionality (1)
Patch Type: Feature
Description:
Allow Help Desk bound email templates to be edited from the Customer Portal admin screen.
Articles:
Related Articles
Notification Templates
Module: Notifications Path: Processing > Notifications > Notification Setup Topic: Notification Set up Version(s): Version 5.1 and up Editions: All Editions What Are Notifications Are programmable system communications between you and your agents as ...Admin - Company - Email
Module: Customer Portal Path: Admin > Company > Email Topic: Company Email OLX Version(s): 5.1 OLX Editions: Commerce, Call Center Help Request Recipient Email The email address(es) the Help Requests will be sent to Help Request Recipient BCC The ...Troubleshooting Portal Issues
Portal Troubleshooting How To's How do I determine which agents have admin privileges on Portal? You will need to reach out to OLX support to determine this information. Email requests from Portal are not being sent to the ticketing system. Navigate ...Navigating Customer Portal
Module: Customer Portal Topic: Navigation OLX Version(s): 5.1 OLX Editions: Commerce, Call Center This feature is currently in Beta, please contact Customer Care if you are interested in becoming a user of this feature. Customer Portal Customer ...5.1.317 - Customer Portal Logging
Version: 5.1 Patch: 317 Title: Customer Portal Logging Application Category: Other, Functionality Patch Type: Feature Description: Implemented Customer Portal activity logging. Most actions performed by a customer within the portal are now logged to ...