5.1.216 - Portal Heldesk Bound Email Templates

5.1.216 - Portal Heldesk Bound Email Templates

Version: 5.1
Patch: 216
Title: Portal Heldesk Bound Email Templates
Application Category: Other; CS Functionality (1)
Patch Type: Feature



Description:

Allow Help Desk bound email templates to be edited from the Customer Portal admin screen. 


Articles:

  1. Admin - Orders TOC
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