406 - Improved CS Event Logging of Order and Item IDs

406 - Improved CS Event Logging of Order and Item IDs

Version: 5.1
Patch: 406
Title: Improved CS Event Logging of Order and Item IDs
Application Category: Other, CS Functionality
Patch Type: Feature


Description:

Added improved logging of Order & Item details to CS events that are performed by agents. Order number should be
shown for more actions than before. Also, a tool tip was added to the column that contains the order number. If item 
details were recorded in connection with the CS event the tool tip will show what items were affected. 


Articles:


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