406 - Improved CS Event Logging of Order and Item IDs

406 - Improved CS Event Logging of Order and Item IDs

Version: 5.1
Patch: 406
Title: Improved CS Event Logging of Order and Item IDs
Application Category: Other, CS Functionality
Patch Type: Feature

Description:

Added improved logging of Order & Item details to CS events that are performed by agents. Order number should be
shown for more actions than before. Also, a tool tip was added to the column that contains the order number. If item 
details were recorded in connection with the CS event the tool tip will show what items were affected. 

Articles:


    • Related Articles

    • CS Event Lookup

      Module: Customer Service Path: Customer Service > Customer Service > CS Event Lookup Topic: CS Event Lookup Version(s): Version 5.1 and up Editions: All Editions What Is CS Event Lookup Use CS Event Lookup to find a customer based on CS Event ...

    • Add New CS Event

       Module: Customer Detail Screen Topic: Add CS Event Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center Add a new C.S. Event Click the  Add link at the bottom of the page. Choose the date and enter a time. If left blank, the ...

    • R20.8 p17 - Add CS Event When Order is Created via Manage Order Exceptions Interface

      Version: 5.1 Release Number: 20.8 Patch: 17 Title: Add CS Event When Order is Created via Manage Order Exceptions Interface Application Category: Other, Order Entry Patch Type: Feature Description: Add a CS event to the customer when an order is ...

    • 5.1.11 - Improved CS Lookup Screens

      Version: 5.1 Patch: 011 Title: Improved CS Lookup Screens Application Category: Other  Patch Type: Feature Description: The Customer, Order, Product & RMA lookup screens have been redesigned to run faster and look better.  Articles: Customer Lookup ...

    • Rush Item

      Module: Order Detail Page Topic: Rush Item Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is the function of the Rush Button? The Rush button allows you to escalate an item in the shipping process. Making The Connection ...