OrderLogix Support

Welcome to the OrderLogix Knowledge Base



    • Knowledge Base

    • User Guide

      OrderLogix 5.1 user guide is categorized by functional area. Each navigational menu option is represented with articles to cover the use of each function.
    • Knowledgebase

    • Developers

      Find the latest documentation for import/export, API's and integrations.
    • Recent Articles

    • Colorado Retail Delivery Fee

      Topic: Colorado Retail Delivery Fee Version(s):  5.1 Editions: All Please contact your accountant or the State of Colorado with any questions What is the Colorado Retail Delivery Fee? "Effective July 1, 2022, Colorado imposes a retail delivery fee on ...
    • WARNING: PAYMENT_TYPE (Column 16) has the value "Auth". 'AUTH' or 'SALE' must be a paid credit card transactions, otherwise, it must be empty.

      Message:  WARNING: PAYMENT_TYPE (Column 16) has the value "Auth". 'AUTH' or 'SALE' must be a paid credit card transactions, otherwise, it must be empty. Explanation: Capitalization matters. Suggested Resolution: Make sure the value is in all ...
    • 5.1.351 - DWE Enhancements

      Version: 5.1 Patch: 351 Title: DWE Enhancements Application Category: Other, Reports Patch Type: Feature Description: Data Warehouse improvements 1. Allow more than 5 columns in "flattened mode" (new option added in DW config screen) 2. Consolidated ...
    • 5.1.353 - SIM Set Attribute Qty Increment Decrement

      Version: 5.1 Patch: 353 Title: SIM Set Attribute Qty Increment Decrement Application Category: Other, Order Entry Patch Type: Feature Description: Modified Set Attributes action in SIM to make relative adjustments to the quantity of an item. ...
    • 5.1.357 - Payment Batch Safety Check

      Version: 5.1 Patch: 357 Title: Payment Batch Safety Check Application Category: Other, Payment Processing Patch Type: Feature Description: Added a safeguard to prevent rare issue where item that is already in a payment batch could be added to a batch ...
    • Popular Articles

    • Argument start 'Length' must be greater or equal to zero OR Argument 'Start' must be greater than zero

      Module: Customer Detail  C.S Agent > Customer Lookup > Selected Customer  Topic: No items were available for transaction  Version(s):  ?  Editions: All Received upon Import Attempt: If the "Argument start 'Length' must be greater or equal to zero" or ...
    • Login/Logout Process

      Module: Home Path: https://login.orderlogix.com  Topic: Login/out Version(s):  5.1 Editions: All What Is The Login Screen The login screen is where users are able to enter OrderLogix in a contained environment. There are settings that can be set and ...
    • Home Desktop

      Module: Home Path: Home Topic: Home Desktop Version(s):  All Editions: 5.1 The Home Desktop contains a modifiable welcome message and list of any announcements or features you wish to add. This is the first screen users will come to once they have ...
    • Calendar

      Module: Home Path: Left Menu Topic:  Calendar Version(s):  All Editions: All The system has a built in calendar accessory to help you manage your day, and the events that are created within the schedule can be exported to Microsoft outlook if you use ...
    • SIM - Adding Columns

      Editing the Header/Footer By default the header and footer will have a height of zero pixels which will make them invisible when rendered. To edit the height of the header or footer you can double click the header/footer node on the form tree or ...