OrderLogix Support

Welcome to the OrderLogix Knowledge Base



    • Knowledge Base

    • User Guide

      OrderLogix 5.1 user guide is categorized by functional area. Each navigational menu option is represented with articles to cover the use of each function.
    • Knowledgebase

    • Developers

      Find the latest documentation for import/export, API's and integrations.
    • Recent Articles

    • R19.2 p14 Portal: Lock down some actions when orders have items awaiting shipment confirmation

      Version: 5.1 Patch: R19.2 p14 Title: Portal: Lock down some actions when orders have items awaiting shipment confirmation Application Category: Other, CS Funtionality (1) Patch Type: Feature Description: Customer Portal change: When an order has an ...
    • R19.2 p11 CS Agent: Lock down some actions when orders have items awaiting shipment confirmation

      Version: 5.1 Patch: R19.2 p2 Title: CS Agent: Lock down some actions when orders have items awaiting shipment confirmation Application Category: Other, CS Functionality (1) Patch Type: Feature Description: Some CS actions will be prevented when an ...
    • R19.2 p2 Added reports access to users in the "Read Only" role.

      Version: 5.1 Patch: R19.2 p2 Title: Added reports access to users in the "Read Only" role. Application Category: Other, HR, User (3) Patch Type: Feature Description: Added reports access to users in the "Read Only" role. Articles: Add/View Employees ...
    • Tax Table

      Module: Tax Tables Path: Company Data > Payment Data > Tax Tables Topic: Tax Tables Version(s): 5.1 and up Editions: All What Are Tax Tables Previously the Sales Tax Maintenance held all of the tax information from the OLX internal tax system. We ...
    • Manage Finder Files

      Module: Manage Finder Files Path: Company Data > Advertising > Manage Finder Files Topic: Manage Finder Files Version(s): 5.1 and up Editions: Reach out to OLX Customer Support for more information This feature is currently released only for the ...
    • Popular Articles

    • Argument start 'Length' must be greater or equal to zero OR Argument 'Start' must be greater than zero

      Module: Customer Detail C.S Agent > Customer Lookup > Selected Customer Topic: No items were available for transaction Version(s): ? Editions: All Received upon Import Attempt: If the "Argument start 'Length' must be greater or equal to zero" or ...
    • Login/Logout Process

      Module: Home Path: https://login.orderlogix.com  Topic: Login/out Version(s):  5.1 Editions: All What Is The Login Screen The login screen is where users are able to enter OrderLogix in a contained environment. There are settings that can be set and ...
    • Home Desktop

      Module: Home Path: Home Topic: Home Desktop Version(s):  All Editions: 5.1 The Home Desktop contains a modifiable welcome message and list of any announcements or features you wish to add. This is the first screen users will come to once they have ...
    • Calendar

      Module: Home Path: Left Menu Topic:  Calendar Version(s):  All Editions: All The system has a built in calendar accessory to help you manage your day, and the events that are created within the schedule can be exported to Microsoft outlook if you use ...
    • SIM - Adding Columns

      Editing the Header/Footer By default the header and footer will have a height of zero pixels which will make them invisible when rendered. To edit the height of the header or footer you can double click the header/footer node on the form tree or ...