Knowledge Base
User Guide
OrderLogix 5.1 user guide is categorized by functional area. Each navigational menu option is represented with articles to cover the use of each function.Knowledgebase
Developers
Find the latest documentation for import/export, API's and integrations.
Recent Articles
Wrong Payment Account Was Used to Capture Payment
Module: Payment Processing Topic: Wrong Payment Account Was Used to Capture Payment Version(s): 5.1 & up Editions: All Wrong Payment Account Was Used to Capture Payment When an order is placed without a preauth, the first filter of payment processing ...Email Address Not Accepted
Module: Global Script Rules and Maintain Scripts Path: Company Data > Advertising > Global Script Rules Company Data > Advertising > Maintain Scripts > Edit Script > Rules tab Topic: Email Address Not Accepted Version(s): 5.1 & up Editions: All What ...Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue
Message: Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue Explanation: The call type must be set before a call can be dispositioned Suggested Resolution: Source Source can have a Call Type set automatically ...SIM - Regex Pattern
Module: SIM Path: Campaign > Advertising > Maintain Scripts > Forms tab Topic: Edit Element Version(s): 5.1 & up Editions: Commerce and Call Center Regex Pattern A regular expression (shortened as regex or regexp), sometimes referred to as rational ...Using Multiple Active OrderLogix Tabs in Your Web Browser
OrderLogix has been created to be used in a single tab, within a single web browser, and only logged into Production or Training. There are many potential negative issues at risks of presenting should you decide to utilize multiple tabs of OrderLogix ...
Popular Articles
Colorado Retail Delivery Fee
Topic: Colorado Retail Delivery Fee Version(s): 5.1 Editions: All Please contact your accountant or the State of Colorado with any questions What is the Colorado Retail Delivery Fee? "Effective July 1, 2022, Colorado imposes a retail delivery fee on ...RMA Exchange Process
Module: RMA Exchange Process Topic: Process Overview Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is RMA Exchange Process When issuing a Return Merchandize Authorization (RMA), the options available are to refund the ...Argument start 'Length' must be greater or equal to zero OR Argument 'Start' must be greater than zero
Module: Customer Detail C.S Agent > Customer Lookup > Selected Customer Topic: No items were available for transaction Version(s): ? Editions: All Received upon Import Attempt: If the "Argument start 'Length' must be greater or equal to zero" or ...OrderLogix 5.1
OrderLogix 5.1 Update Overview Refer to the OrderLogix User Guide for more details and instructions. All features may not be available in all OrderLogix editions. Login Enhancements Improved Login (and Logout) experience The application is now ...Login/Logout Process
Module: Home Path: https://login.orderlogix.com Topic: Login/out Version(s): 5.1 Editions: All What Is The Login Screen The login screen is where users are able to enter OrderLogix in a contained environment. There are settings that can be set and ...